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Covid cancellations: Refund cash to flyers as quickly as you get similar from airways, DGCA warns journey brokers

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NEW DELHI: The federal government on Friday warned journey brokers to not delay giving refunds to passengers in instances the place the cash has been paid again by airways to them. Additionally in such instances, brokers have been directed to […]

NEW DELHI: The federal government on Friday warned journey brokers to not delay giving refunds to passengers in instances the place the cash has been paid again by airways to them. Additionally in such instances, brokers have been directed to not give journey vouchers for future use to passengers.
If brokers nonetheless resort to those malpractices, then the Directorate Common of Civil Aviation (DGCA) will provoke motion in opposition to them for violation of the Supreme Court docket’s October 1, 2020, judgment on refunds for flights cancelled in the course of the pandemic, say officers.
The regulator on Friday issued an order saying that as per the SC directives, “it’s the obligation of journey brokers to instantly switch refund to passenger as soon as the identical is obtained by such journey agent from airways. Withholding of such refunded quantity, by journey brokers, in any method by any means, would quantity to gross and blatant violation SC instructions.”
The DGCA notes that “in sure instances airways have already refunded fare quantity to journey agent(s) however journey brokers(s) are withholding the stated refund quantity and will not be refunding the identical to the passengers…. sure journey brokers although have obtained the refund from airline however as an alternative of refunding it to passengers, are issuing vouchers to such passengers on their very own and thus not directly withholding the refund quantity with them.”
Whereas journey brokers don’t instantly come beneath the DGCA, it could actually report violation of SC order and provoke motion for contempt of courtroom in opposition to those flouting the identical. To keep away from this example, the regulator has requested journey brokers and all different stakeholders to strictly adjust to the Supreme Court docket’s October 1, 2020 judgment on airfare refunds. The apex courtroom directed DGCA to make sure strict compliance of its instructions.
Extra on Covid-19

“The Supreme Court docket had directed that in case tickets had been booked by passenger by journey brokers and airline has refunded fare to such journey agent both by itself or in compliance with the SC (order), the journey agent shall instantly switch that refund quantity to such passenger…. journey brokers cannot withhold the refund quantity with themselves as soon as the identical is paid by the airline,” the DGCA order says.
Primarily based on the SC order, the regulator had final week issued detailed pointers for refund of fares for flights cancelled throughout Covid-19 lockdown. The DGCA regulator categorised refund seekers into three classes — passengers who booked tickets throughout lockdown for journey throughout lockdown from March 25, 2020, to Might 24; those that booked tickets any time previous to lockdown for journey as much as Might 24, 2020, and flight cancelled due COVID-19 and eventually Passengers who booked ticket anytime for journey after Might 24 — and issued completely different directives for them.

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