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Air India finalises new protocol to renew inflight meal, beverage service

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NEW DELHI: Air India has drawn up an in depth protocol for onboard meal and beverage service as it’s set to renew the identical shortly. A separate normal working process (SOP) has been labored out for inflight service on extremely […]

NEW DELHI: Air India has drawn up an in depth protocol for onboard meal and beverage service as it’s set to renew the identical shortly. A separate normal working process (SOP) has been labored out for inflight service on extremely lengthy, lengthy and medium haul flights. Sizzling meals and beer (in cans) might be served on worldwide flights. Quick routes with a flying time of as much as 60 minutes will hold small (200 ml) water bottles and single use disposable items of juice in plane galley.
“As distribution of meals will end in passengers taking off their masks, the service and clearance should begin from the farthest level in every zone and conclude within the respective galley…. Particular care must be taken whereas dealing with used gadgets, guaranteeing minimal contact and cross contamination… For clearance, after acceptable announcement use a rubbish bag and comply with the identical row smart sequence as is finished for the service,” AI’s revised SOP says.
On Boeing plane — B777, B787 and B747 which can be used for North America, Europe, Australia and Far East flights — a snack field with water bottle might be positioned on passenger seats by the caterer throughout all lessons. Tetra Pack Juice, Smooth Drink & Beer Cans might be stocked in every galley. Cashew and almond packets in top quality and enterprise; and peanut packets in economic system class might be given.
“Welcome drinks for first/enterprise class might be premium assorted juice, uplifted as single use disposable items… For warm meal service, the menu and bins might be identical throughout all lessons,” the AI SOP mentioned, including, “As snack bins are positioned on passenger seats, sizzling meal and beverage service is to be performed about three to 4 hours previous to touchdown, relying on the flying time.”
“With the aviation ministry’s approval, it has been determined to amend the prevailing provisions of SOP for Air India evacuation flights (Vande Bharat)… As per (ministry) tips, minimal interplay between crew and passengers to be maintained. Tea/espresso Service on demand in disposable cups. Minimal time to be spent within the cabin. There might be no pouring service and drinks might be served in single use disposable items,” it says.
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